Cognizant has announced a new five-year, AI-enabled integrated IT operations agreement with Novartis, expanding a strategic relationship that spans more than two decades.
Under the multi-year deal, Cognizant will consolidate Novartis’ applications, infrastructure, cybersecurity, digital workplace, and platform services into a unified, end-to-end operating model. Powered by advanced AI, automation, and agentic capabilities, the transition aims to replace fragmented service delivery and optimize technology performance across Novartis’ global ecosystem.
Cognizant will utilize its engineering-led AI Builder approach and proprietary Cognizant Neuro® AI platform to enable predictive operations, autonomous self-service, full-stack observability, and AI-led software engineering. By streamlining IT complexity and improving user experience, the engagement creates a scalable, future-ready environment to support Novartis’ continued adoption of enterprise AI.
“We are proud to expand our long-standing partnership with Novartis and support its AI-driven transformation across the value chain,” said Manoj Mehta, President EMEA at Cognizant.
Written by: Pragna Biswas
Graphics by: Pramit Hazra
